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  • FAQ
  • 1. Can I pay for my trip on the bus?

    Passengers will have the ability to pay their fares on the bus using a valid credit or debit card.  No cash can be accepted by the bus as it will violate our safety policy.  For the safety of our drivers, as well as our passengers, we can only accept credit card purchases or bus passes as acceptable means of payment.  You can use cash at our partner locations to purchase passes or order passes online.

  • 2. Where can I buy bus passes or fare cards?

    Bus passes will be available for purchase at our Customer Service Center or authorized ticket outlets during their regular business hours.  You can also purchase passes by mail.  Click on the link "Where to get passes" for the most current and up-to-date locations

  • 3. Where can I go on the buses?

    The Blue Bus operates public bus service in Rockdale County that covers the city of Conyers, GA. and also parts of Newton County and DeKalb County are within our system.  To travel outside of the county, you can use one of our travel partners via the ride-share app "Going a2b" or you can ride on Route #3 - Stonecrest Mall Connector and that bus connects with Stonecrest Mall in DeKalb county, and you can then connect with either MARTA or GRTA to travel to the other cities in Metropolitan Atlanta area.

  • 4. Can I bring my bike on the bus?

    Currently we are not able to accept bikes on the buses.

  • 5. I forgot or lost something on the bus? Is there a lost & found?

    If you misplace something on the bus, please call the Customer Service Center at 470-333-8959, Monday through Friday from 9AM to 4PM to report the lost item.  Please Note: If it is found, the item will be brought back to the yard and will not be available until at least 24 hours after they were found. Items in Lost & Found are retained for a period of 30 days. The Blue Bus is not responsible for items left on the buses.

  • 6. How many wheelchairs are allowed on the bus at one time?

    Many of our buses can accommodate up to two wheelchairs at one time.

  • 7. How do I transfer buses?

    If your trip requires the use of more than one bus to reach your destination, ask the driver for the proper connecting bus route to reach your destination.  We do not have free bus transfers from route to route.  All buses connect at our bus hub known as Parker Place.  Most bus transfers will take place at this point.  Passengers current weekly or monthly passes will have unlimited rides for the duration of their valid pass.

  • 8. How do I make suggestion for a routes change or bus stops?

    To make route and schedule suggestions, you can call our Administrative Office, 470-333-8959, and ask to speak with a Transit Planner during regular business hours. You can also send us a message using our comment form. We welcome your feedback!

  • 9. How can I make complaint or report an issue?

    Please contact The Blue Bus with complaints or suggestions regarding our service, equipment and employees.  If we fall short of your expectations, we need to know – it’s the best way for us to identify and fix problems.  There are several ways you can make a complaint or a commendation:

    Mail:
    The Blue Bus
    ATTN: Customer Service
    Conyers, GA

    Phone:
    470-333-5989
    Monday-Friday 9AM to 4PM

    Email & Website:
    Please use our comment form.

    Please contact us promptly with detailed information (bus number, route number, time, locations, and direction of travel) about your experiences.

  • 10. How can I apply to be a driver, and what are the steps?

    You should first visit our jobs page and submit your resume.  After you have completed this, you will be contacted, and instructed on how to become qualified by our insurance company. Once qualified, then we will set up an interview.

  • 11. Do children ride for free?

    This question has several answers.  Infants to children under 36 inches are free for the first child.  Because our buses have limited seating, after the first child, all other children will be counted as paying passengers because they would take up seating.  For example, if a parent comes on board with three children, all under 36" then only one child would be free, and the other two would have to pay.